Terms & Conditions

1. Overview

Buyhomemade is a service under its parent company- Casava Ventures Pvt. Ltd.

Please read this Terms and Conditions document carefully before accessing or using its website (www.buyhomemade.com). By accessing or using any part of the site, you agree to be bound by these Terms and Conditions.

This website is operated by Casava Ventures Pvt. Ltd. Throughout the site, the terms “we”, “us", "our” and "Casava” refer to Casava Ventures Pvt. Ltd. By accessing or using our website and services, you agree to follow these Terms & Conditions.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Buyhomemade Services.

We reserve the right to terminate your access to the Services and your account at our sole discretion for any reason, including your violation of these Terms.

2. Eligibility

• You must be at least 18 years old to use this website as a seller.
• Sellers must provide accurate business and identification details for verification.

3. Use of the Website

You agree to:

• Provide accurate, current, and complete information.
• Use the website for lawful purposes.
• Not misuse or interfere with the website’s operation or security
• Respect other users and maintain appropriate conduct.
• Not post or transmit any content or engage in any activity that is harmful, threatening, abusive, defamatory, discriminatory, vulgar, profane or obscene
• Not engage in spamming, including unsolicited emailing, posting, or messaging.
• Not use automated means (including scripts or web crawlers) to access the Services without our explicit permission.
• Not upload or distribute computer viruses or any other code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware.
• Not "hack" or access without permission our proprietary or confidential records, or the records of another user.
• Not use abusive or derogatory language when communicating with sellers, delivery partners, or our support agents through any medium.

4. Products and Services

• Products are handmade by micro-producers, homemakers and artisans.
• Images and descriptions are for illustrative purposes; slight variations may occur due to the nature of handmade goods.
• We reserve the right to modify or discontinue products or services.
• Product availability depends on our partners/sellers.

5. Orders and Payments

• All orders are subject to availability and confirmation.
• Payments are processed securely via third-party payment gateways.
• Prices are inclusive of applicable taxes unless specified.
• We reserve the right to cancel orders under exceptional circumstances (Natural calamity, Government restrictions, etc.)

6. Shipping and Delivery

• Estimated delivery times are provided at checkout.
• Delays may occur due to logistics or external factors.
• We'll keep you updated on your order status
• Delivery partners handle the final delivery to your address.

7. Returns, Refunds & Cancellations

• Refer to our Refund & Return Policy for detailed terms.
• Perishable goods may not be eligible for return unless damaged or incorrect.
• Customers can cancel their order at any time before we process the order. The processing of the order starts the next working day of placing the order.

8. Content

Licensing Your Content: By submitting any content (such as comments, reviews, or general information) to our website, you grant Buyhomemade a perpetual, irrevocable, world-wide, non-exclusive and royalty-free license and right to use, copy, display, distribute, modify, and promote your content for any purpose related to our services and platform.

Your Responsibility for Content: You are solely responsible for any content you upload, share, or transmit to, through, or in connection with our Services. You represent and warrant that you are the sole author of, own, or otherwise control all rights to Your Content, and that Your Content is truthful, accurate, and does not violate any third-party rights or applicable laws.

Platform's Non-Liability for User Content: We don't necessarily agree with or vouch for the content posted by other users or sellers on our platform. They are solely responsible for what they post, and we're not liable for its accuracy or quality.

Content Removal Policy: We reserve the right, at any time and without prior notice, to remove, block, or disable access to any content that we, for any reason or no reason, consider to be objectionable, in violation of these Terms, or otherwise harmful to the Services or our users.

9. Third-Party Content and Links

Some content available through our services may include or link to materials that belong to third parties. Your use of such third-party services will be governed by their respective terms of service and privacy policies.

We have no control over, and make no representation or endorsement regarding the accuracy, relevancy, legality, completeness, or quality of any products, services, advertisements, or other content appearing in or linked to the Services. Your interactions with such third parties are solely between you and them.

10. Copyright Infringement

We respect the intellectual property rights of others and require those that use the Services to do the same. We may, in appropriate circumstances and at our discretion, remove or disable access to material on the Services that infringes upon the copyright rights of others.

If you believe that your copyright has been or is being infringed upon by material found in the Services, please provide us with a written notification identifying the copyrighted material, the infringing material (with sufficient location details), a statement of good faith belief that the use is unauthorized, a statement swearing the information is accurate and you are the copyright owner (or authorized to act on their behalf), your contact information, and your physical or electronic signature. Send this to the email address provided in the Contact Information section.

11. Liability Limitation

• We are not liable for indirect or consequential losses.
• Our total liability is limited to the amount paid for the order.
• We work hard to provide quality service but cannot guarantee uninterrupted access.

Disclaimer of Warranties: You acknowledge and agree that the Services are provided "as is" and "as available," and that your use of the Services shall be at your sole risk. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, in connection with the Services, including about the accuracy or completeness of the Services' content, and assume no responsibility for any errors, mistakes, or inaccuracies of content, or for any bugs, viruses, or other harmful components that may be transmitted through the Services by any third party.

12. Indemnification

You agree to indemnify, defend, and hold harmless Buyhomemade’s officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) suffered or incurred by us arising as a result of, or in connection with:

• your content,
• your unauthorized use of the Services,
• your violation of any rights of another party,
• Or your breach of these Terms.

13. Customer Feedback and Idea Submissions

If you share or send any ideas, suggestions, changes, or documents regarding Buyhomemade existing business, you agree that

• your Feedback does not contain confidential or proprietary information of third parties,
• we are under no obligation of confidentiality with respect to such Feedback, and shall be free to use it on an unrestricted basis, and
• you grant us a binding, non-exclusive, royalty-free, perpetual, global license to use, modify, develop, publish, distribute, and sublicense the Feedback.

14. Governing Law

These terms come under the jurisdiction of Kochi, Kerala.

15. Changes to Terms

• We'll post the updated version on this page
• Continued use of our platform means you accept the changes
• Major changes will be communicated via email or platform notifications

16. General Terms

Interpretation: The section and subject headings in these Terms are included for reference only and shall not be used to interpret any provisions of these Terms.

Entire Agreement and Waiver: These Terms, together with the Refund & Return Policy and Seller Agreement Contract, constitute the entire agreement between you and us concerning the Services. No failure or delay by us in exercising any right or power under these Terms shall operate as a waiver of such right.

Severability: If a court finds any part of these terms to be illegal or invalid, that specific part will be removed, but the rest of the terms will still be fully legally binding.

Partnership or Agency: None of the provisions of these Terms shall be deemed to constitute a partnership or agency between you and Buyhomemade.

Language Governing: If translations of these Terms are provided, you understand and agree that the English version shall govern the terms of your relationship with Buyhomemade, and in case of any inconsistencies, the English version shall prevail.

Carrier Charges: By accessing the Services through a mobile or other device, you may be subject to charges by your Internet or mobile service provider. You will be solely responsible for any such costs incurred.

17. Intellectual Property

• All content, trademarks, images, and designs are owned by Casava Ventures or our licensors.
• You may not reproduce, distribute, or exploit content without permission.
• Sellers retain rights to their product designs and trademarks

18. Contact Information

For any questions, contact: